Returns & Refunds — 30-Day Policy
You may request a return, replacement, or refund within 30 days of delivery if your item arrives damaged, defective, incorrect, or otherwise qualifies under the conditions below.
- Return eligibility: Eligible items must be unused, unworn, and in their original condition, including tags and original packaging when applicable.
- Custom & personalized products: Because personalized and made-to-order products are created specifically for you, they are generally not eligible for returns or exchanges unless they arrive damaged, defective, misprinted, incorrect, or contain a manufacturing error.
- Damaged, defective, or incorrect items: If there is an issue with your order, please provide clear photos of the product and packaging. We recommend reporting the issue within 7 days of delivery so it can be reviewed as quickly as possible.
- Refunds & replacements: Once your request has been reviewed and approved, we may offer a replacement or refund depending on the issue.
- Refund method: Approved refunds will be issued to your original payment method. After a refund is processed, please allow approximately 5–10 business days for your bank or payment provider to post the funds to your account.
- Return shipping: If a return is required because an item is damaged, defective, or incorrect, we will cover the required return shipping costs. For other approved returns, return shipping costs may be the responsibility of the customer.
Production Location & Delivery Times
Most of our products are made to order. Production location and processing time may vary depending on the product type, printing method, and design.
Standard Print Products — Typically Made & Shipped from the USA
Products featuring artwork printed on a specific area of the item—such as the front, back, chest, or another designated print location—are typically produced through our U.S. production facilities.
These may include standard printed T-shirts, hoodies, sweatshirts, tank tops, mugs, and other products featuring localized print designs.
- Production time: approximately 1–3 business days
- U.S. shipping: approximately 4–7 business days after production
- International shipping: approximately 5–10 business days after production
All-Over Print Products — Produced by International Partners
Products featuring artwork across most or all of the product surface require specialized printing and manufacturing processes.
These products may be produced by our international production partners using equipment specifically designed for all-over printing.
Examples may include products where the design covers the full front and back, sleeves, or nearly the entire surface of the item.
- Production time: approximately 3–5 business days
- Estimated shipping time: approximately 7–15 business days after production
Why Does the Production Location Vary?
Different products and designs require different printing technologies. Standard print designs are applied to a designated area of the product and can typically be produced through our U.S. facilities.
All-over print designs cover a much larger portion of the product and require specialized printing equipment. As a result, these products may be produced by our international production partners.
Regardless of where your order is produced, each made-to-order item is prepared specifically for your order and is subject to quality checks before shipment.
Please note: Production and delivery times are estimates and are not guaranteed. Delays may occur during holidays, peak seasons, severe weather, customs processing, or carrier disruptions. International orders may also require additional time for customs clearance.
Secure & Easy Checkout
- We accept major credit and debit cards as well as other trusted payment methods displayed at checkout.
- Payments are securely processed through reputable third-party payment providers using industry-standard security technology.
- We do not directly store your complete credit or debit card information on our servers.
- You may use the payment methods available at checkout without creating an additional payment-provider account unless your selected payment method specifically requires one.
Need Help?
If you have questions about your order, delivery, personalization, replacement, return, or refund, please contact our customer support team through the support options available on our website.
Please include your order number and a brief description of the issue so our team can assist you as quickly as possible.
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
We typically respond within 1 business day.
